电话篇 Telephone Calls

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1.  I am sorry I wasn’t in when you called.
    That’s all right.
    很抱歉你来电话时我不在。
  没关系。

2. Could you put me through to the toy department?
请帮我接玩具部好吗？

4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900
我叫托尼·史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900。

5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is included.
您订的书请汇款一千五百元过来，邮资包括在内。

6. Hold on a moment please.
请稍等。

7. I’ll see if she is in.
我去看看她有没有在。

8. I am afraid she is out at the moment.
对不起，她这会出去了。

9. I’ll be pleased to if I can.
如果能的话，我很高兴。

10. Extension 121, please.
    Sorry, the line is busy.
  请接121号分机。
  对不起，线路忙。

11. Could I speak to Mr. Johnson, please?
    Sorry, there is no one by the name of Johnson here.
  我可以和约翰逊先生通话吗？
  对不起，这里没人叫约翰逊。

12. Could you hold on a minute? I’ll get him for you.
    Certainly. Thanks.
  稍等，我帮你去叫他.
  行，谢谢。

13. Mr. Smith is tied up at the moment.
    OK. I’ll call again later.
    史密斯先生现在脱不开身。
    好的，我回头再打电话过来。

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O: International Trading Co. . Good morning.
L: Good morning. May I speak to Mr. Smith, please?
O: May I ask who’s calling, please?
L: This is Miss Li from the United Textiles.
O: Just a minute, Miss Li.
(Switches lines) Mr.Smith, Miss Li from United Textiles wants to speak to you.
S: Put her through, please. Hello, Mr. Smith speaking.
L: Good morning, Mr. Smith. I’m calling about the draft agreement you sent me……  

-- 这是国际贸易公司。早上好。
-- 早上好。我想和史密斯先生 通话，可以吗？
-- 请问您是哪位？
-- 我是联合纺织品公司的 李小 姐。
-- 请稍候，李小姐。（转线路）
史密斯先生，联合纺织品公 司的李小姐想和你通电话。
-- 请把电话接过来。你好，我 是史密斯先生。
-- 早上好，史密斯先生。我打 电话是为了你寄给我的那份 协议草案……

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Dialogue 2
A: Marketing Manager’s Office. Can I help you?
B: Mr. Smith, please.
A: Sorry, he is out.
B: What time do you expect him back then?
A: Sorry, I am not sure. Can I take a message?
B: No, thanks. I will call back later.
A: That’s fine. Please call again later.
B: OK. Thank you. Goodbye.

  -- 这是营销经理办公室。请问 有什么事吗？
-- 请史密斯先生接电话。
-- 对不起，他出去了。
-- 那你估计他什么时候回来？
-- 对不起，我不清楚。你要留 个口信吗？
-- 不用了，谢谢，我待会再打 过来。
-- 那好。请过会儿再打来吧。
-- 好的。谢谢你。再见。

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Dialogue 3

A: United Development Corp. May I help you?
B: I’d like to speak to Mr. Smith, please.
A: Who shall I say is calling, please?
B: This is Miss Zhang from ABC Corp.
A: I’m sorry, Miss Zhang, but Mr. Smith is not in at the moment.
B: When will he come in, do you know?
A: I suppose he won’t be in until 11:00.
B: May I leave a message?
A: Certainly.
B: Please ask him to give me a call as soon as he returns. He has my number.
A: Very well, Miss Zhang, I’ll do that.
B: Thank you. Goodbye.

-- 联合开发公司。您有什么事 吗？
-- 我想和史密斯先生通电话。
--可以告诉我您是哪位吗？
-- 我是ABC公司的张小姐。
-- 对不起，张小姐，史密斯先生 现在不在。
-- 他什么时候来，你知道吗？
-- 我估计他要到十一点才会来。
-- 我可以留个口信吗？
-- 当然可以。
-- 他一回来就请他给我回个电话。 他有我的电话号码。
-- 好的，张小姐。我会的。
-- 谢谢。再见.

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Dialogue 4
A: Is Mr. Zhang there, please?
B: Sorry. I can’t hear you. Would you please speak a little louder?
A: I said, is Mr. Zhang there?
B: Mr. Smith, the line is bad. Don’t hang up, please. I’ll have the call transferred to another line.
  
-- 请问张先生在吗？
-- 对不起。我听不清楚。请说 大声一点好吗？
-- 我是问，张先生在吗?
-- 史密斯先生，电话线路不清 楚。请别挂，我把电话转到 另一条线路上去。

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A: (on the phone) Hello? Smith here.
B: Oh, Mr. Smith, my name is Melva Miller. You don’t know me, but I’m a friend of Mike Black.
A: Oh, yes?
B: When I told Mike I was coming to live here he gave me your name, and suggested that I give you a ring. I was wondering if you could give me some advice.
A: I’ll be pleased to if I can. What can I do for you?
B: Well, I’m looking for a place to live. Mike thought that as you’re an estate agent you might know of something suitable.
A: Yes, I think I can help you. Why don’t you come round and see me? Do you know where my office is?
B: Yes. I’ve got the address.
A: Good. Where are you now?
B: I’m at the post office.
A: Oh, well, that’s just a few minutes walk from my office. Come round and see me now.
B: Thank you very much, Mr. Smith.
A: Not at all.

-- 您好，我是史密斯。
-- 哦，史密斯先生，我是梅尔薇·米勒。您不认识我，但我是迈克· 布莱克的一个朋友。
-- 哦，是吗？
-- 当我告诉迈克我要来这里时，他给我您的名字，他还建议我给您打 个电话。我想知道您能否给我一些建议。
-- 如果可以的话，我很乐意。我能为您做点什么？
-- 哦，我在找一个住的地方。迈克想您是一位房地产商，可能知道 一些合适的信息。
-- 是的，我想我能帮你。你为什么不过来找我呢？您知道 我的办公 室在哪里吗？
-- 是的，我有地址。
-- 太好了，你现在在哪里？
-- 我在邮局。
-- 哦，那里离我这里走路才几分钟。现在过来找我吧。
-- 非常谢谢你，史密斯先生。
-- 不客气。

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A: Good morning. Marketing Department. Can I help you?
B: Good morning. This is Mr. Kubat. I ordered five barrels of your pure water a week ago, but they haven’t arrived yet.
A: Oh, I’m sorry, Sir. I’ll check it immediately. Can I have your full name, address and phone number?
B: Yes. Bruce Kubat, 480 Jinling Road, 5653-0198.
A: Thank you, Sir. I’ll check it with our delivery department and call you back in fifteen or twenty minutes. Please accept our sincere apologies.
B: Oh, that’s all right. I’ll be waiting for your call. Bye-bye.
A: Bye-bye and thank you for calling.

-- 早上好，市场部，有什么可以帮忙的吗？
-- 早上好，我是库巴特先生。我一个星期前订购了五桶纯净水，但是 还没有到货。
-- 哦，对不起，先生。我立刻查一下。您能告诉我您的全名、地址 和电话号码吗？
-- 好，布鲁斯·库巴特，金陵路480号，5653-0198.
-- 谢谢你，先生。我会检查一下我们运输部，将在十五分钟或者二十 分钟内给您打电话。请接受我们真诚的道歉。
-- 哦，没关系。我会等您的电话，再见。
- 再见，谢谢您打电话过来。

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Words and Expressions

hang up / hang on 挂断电话/不挂断电话

step out 暂时离开

hold the line （打电话时）不挂断

extension  (电话)分机

tie up （工作等）把……缠住，使无法脱身

cut off （指电话）通话被中断

reconnect  使重新接通

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Dear Mr. / Ms.,
Mr. John Green, our General Manager, would like to call Mr. Zhang on June 3 at 2 p.m sharp. (your time) about the opening of a sample room there.

Please let us know if the time is convenient for you. If not, what time would you suggest?

Yours faithfully,

尊敬的先生/小姐

关于在那里开样品陈列室的事宜，我们的总经理约翰·格林想在你们当地时间六月三日下午两点整打电话给张先生。

请告知这个时间对您是否方便。如不方便，请建议具体时间。

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1. A: Mr. Smith, please. /Is Mr. Smith in? /Is Mr. Smith there?

B1: This is Mr. Smith speaking. / Smith speaking. / Smith here. Is that Mr. Fox?

B2: I’m sorry. Mr. Smith is not in at the moment. / Sorry, he’s just stepped out. / Sorry, he’s in the conference.

B3: Just a moment, please. / Hold the line, please. / Hang on, please.

史密斯先生在吗？  

我就是。

对不起， 史密斯先生现在不在这里。

他刚出去。 他在开会。 请稍等。

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.A: When will he come in, do you know? /What time do you expect him back? /Will he be back soon?

B: I suppose he won’t be in until 11:00. / I don’t expect him to be available until 2:30. / I’m sorry. I’ve no idea.

你知道他什么时候来吗？ /你预计他什么时候回来？ /他会很快回来吗？
我想他十一点前不会回来。 /我想他得到二点半才能回来。 /对不起，我不知道。

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3.A: May I leave a message? /Could you give him a message? /Could you tell him Mr. Zhang called?
我可以留个口信吗？ /您能传个口信给他吗？ /您能告诉他张先生给他打过电话吗？


4.A: Would you like to leave a message? / May I take a message? /Shall I ask him to call you when he returns?

B: Don’t bother. I’ll call back later. /Yes. Please tell him to call Mr. Zhang at 231-4567. /Yes, please. My number is 231-4567.

您可以留个口信吗？ /您可以留个口信吗？ /他回来时我要他给您打个电话吗？
不必麻烦了。我等会再打过来。 /好的,请叫他打231-4567给张先生。 /好的,我的电话号码是231-4567。

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5. I can’t hear you. Would you please speak a little louder? /The line is bad. Would you please say that again? /
  Sorry. Something is wrong with the phone. It’s not clear. Please repeat that.

我听不到你说话。您的声音能不能大一点？ /线路很差。请再说一遍。 /对不起，电话有点问题，不够清晰。 请重复一下。

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Basic Expressions

1. We’ve come to know your name and address from the Commercial Counselor’s Office of the Chinese Embassy in London.

我们从中国驻伦敦大使馆的商务参赞处得知你们的名字和地址。

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2. By the courtesy of Mr. Black, we are given to understand the name and address of your firm.

承蒙布莱克先生的介绍，我们得知贵公司的名称和地址。

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3. We are willing to enter into business relations with your firm.

我们愿意与贵公司建立业务关系。

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4. Your firm has been introduced (recommended, passed on) to us by Maple Company.

枫叶公司向我方介绍了贵公司。

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5. Our mutual understanding and cooperation will certainly result in important business.

我们之间的相互了解与合作必将促成今后重要的生意。

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6. We express our desire to establish business relations with your firm.

我们愿和贵公司建立业务关系。

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7. We shall be glad to enter into business relations with you.

我们很乐意同贵公司建立业务关系。

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8. We now avail ourselves of this opportunity to write to you with a view to entering into business relations with you.

现在我们借此机会致函贵公司，希望和贵公司建立业务关系

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9. We are now writing you for the purpose of establishing business relations with you.

我们特此致函是想与贵方建立业务关系

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10. Your desire to establish business relations coincides with ours.

你方想同我方建立业务关系的愿望与我方是一致的。

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11. We specialize in the export of Japanese Light Industrial Products and would like to trade with you in this line.

鉴于我方专营日本轻工业产品出口业务，我方愿与贵方在这方面开展贸易

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12. Our lines are mainly arts and crafts.

我们经营的商品主要是工艺品。

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13. We have been in this line of business for more than twenty years.

我们经营这类商品已有二十多年的历史了。

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14. Your letter expressing the hope of establishing business connections with us has met with approval.

来函收悉，得知贵方愿与我方建立业务关系，我们表示同意。

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15. In order to acquaint you with the textiles we handle, we take pleasure in sending you by air our latest catalogue for your perusal.

为了使贵方对我方经营的纺织品有所了解，特航寄我方最新目录,供细阅。

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16. Glad to see you in your company.

很高兴在贵公司见到您。

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17. It’s only half an hour’s car ride.

只有半小时的车程。