1. I am sorry I wasn’t in when you called.
That’s all right.
很抱歉你来电话时我不在。
没关系。
2. Could you put me through to the toy department?
请帮我接玩具部好吗？
4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900
我叫托尼·史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900。
5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is included.
您订的书请汇款一千五百元过来，邮资包括在内。
6. Hold on a moment please.
请稍等。
7. I’ll see if she is in.
我去看看她有没有在。
8. I am afraid she is out at the moment.
对不起，她这会出去了。
9. I’ll be pleased to if I can.
如果能的话，我很高兴。
10. Extension 121, please.
Sorry, the line is busy.
请接121号分机。
对不起，线路忙。
11. Could I speak to Mr. Johnson, please?
Sorry, there is no one by the name of Johnson here.
我可以和约翰逊先生通话吗？
对不起，这里没人叫约翰逊。
12. Could you hold on a minute? I’ll get him for you.
Certainly. Thanks.
稍等，我帮你去叫他.
行，谢谢。
13. Mr. Smith is tied up at the moment.
OK. I’ll call again later.
史密斯先生现在脱不开身。
好的，我回头再打电话过来。作者: 迪拜新闻网 时间: 2011-12-3 15:46
O: International Trading Co. . Good morning.
L: Good morning. May I speak to Mr. Smith, please?
O: May I ask who’s calling, please?
L: This is Miss Li from the United Textiles.
O: Just a minute, Miss Li.
(Switches lines) Mr.Smith, Miss Li from United Textiles wants to speak to you.
S: Put her through, please. Hello, Mr. Smith speaking.
L: Good morning, Mr. Smith. I’m calling about the draft agreement you sent me……
-- 这是国际贸易公司。早上好。
-- 早上好。我想和史密斯先生 通话，可以吗？
-- 请问您是哪位？
-- 我是联合纺织品公司的 李小 姐。
-- 请稍候，李小姐。（转线路）
史密斯先生，联合纺织品公 司的李小姐想和你通电话。
-- 请把电话接过来。你好，我 是史密斯先生。
-- 早上好，史密斯先生。我打 电话是为了你寄给我的那份 协议草案…… 作者: 迪拜新闻网 时间: 2011-12-3 15:47
Dialogue 2
A: Marketing Manager’s Office. Can I help you?
B: Mr. Smith, please.
A: Sorry, he is out.
B: What time do you expect him back then?
A: Sorry, I am not sure. Can I take a message?
B: No, thanks. I will call back later.
A: That’s fine. Please call again later.
B: OK. Thank you. Goodbye.
A: United Development Corp. May I help you?
B: I’d like to speak to Mr. Smith, please.
A: Who shall I say is calling, please?
B: This is Miss Zhang from ABC Corp.
A: I’m sorry, Miss Zhang, but Mr. Smith is not in at the moment.
B: When will he come in, do you know?
A: I suppose he won’t be in until 11:00.
B: May I leave a message?
A: Certainly.
B: Please ask him to give me a call as soon as he returns. He has my number.
A: Very well, Miss Zhang, I’ll do that.
B: Thank you. Goodbye.
作者: 迪拜新闻网 时间: 2011-12-3 15:47
Dialogue 4
A: Is Mr. Zhang there, please?
B: Sorry. I can’t hear you. Would you please speak a little louder?
A: I said, is Mr. Zhang there?
B: Mr. Smith, the line is bad. Don’t hang up, please. I’ll have the call transferred to another line.
A: (on the phone) Hello? Smith here.
B: Oh, Mr. Smith, my name is Melva Miller. You don’t know me, but I’m a friend of Mike Black.
A: Oh, yes?
B: When I told Mike I was coming to live here he gave me your name, and suggested that I give you a ring. I was wondering if you could give me some advice.
A: I’ll be pleased to if I can. What can I do for you?
B: Well, I’m looking for a place to live. Mike thought that as you’re an estate agent you might know of something suitable.
A: Yes, I think I can help you. Why don’t you come round and see me? Do you know where my office is?
B: Yes. I’ve got the address.
A: Good. Where are you now?
B: I’m at the post office.
A: Oh, well, that’s just a few minutes walk from my office. Come round and see me now.
B: Thank you very much, Mr. Smith.
A: Not at all.
A: Good morning. Marketing Department. Can I help you?
B: Good morning. This is Mr. Kubat. I ordered five barrels of your pure water a week ago, but they haven’t arrived yet.
A: Oh, I’m sorry, Sir. I’ll check it immediately. Can I have your full name, address and phone number?
B: Yes. Bruce Kubat, 480 Jinling Road, 5653-0198.
A: Thank you, Sir. I’ll check it with our delivery department and call you back in fifteen or twenty minutes. Please accept our sincere apologies.
B: Oh, that’s all right. I’ll be waiting for your call. Bye-bye.
A: Bye-bye and thank you for calling.
reconnect 使重新接通作者: 迪拜新闻网 时间: 2011-12-3 15:48 标题: A Specimen Letter
Dear Mr. / Ms.,
Mr. John Green, our General Manager, would like to call Mr. Zhang on June 3 at 2 p.m sharp. (your time) about the opening of a sample room there.
Please let us know if the time is convenient for you. If not, what time would you suggest?
作者: 迪拜新闻网 时间: 2011-12-3 15:49
3.A: May I leave a message? /Could you give him a message? /Could you tell him Mr. Zhang called?
我可以留个口信吗？ /您能传个口信给他吗？ /您能告诉他张先生给他打过电话吗？
4.A: Would you like to leave a message? / May I take a message? /Shall I ask him to call you when he returns?
B: Don’t bother. I’ll call back later. /Yes. Please tell him to call Mr. Zhang at 231-4567. /Yes, please. My number is 231-4567.
作者: 迪拜新闻网 时间: 2011-12-3 15:49
5. I can’t hear you. Would you please speak a little louder? /The line is bad. Would you please say that again? /
Sorry. Something is wrong with the phone. It’s not clear. Please repeat that.
作者: 迪拜新闻网 时间: 2011-12-3 15:49 标题: Establishing Business Relations 建立业务关系
Basic Expressions
1. We’ve come to know your name and address from the Commercial Counselor’s Office of the Chinese Embassy in London.
我们从中国驻伦敦大使馆的商务参赞处得知你们的名字和地址。
作者: 迪拜新闻网 时间: 2011-12-3 15:49
2. By the courtesy of Mr. Black, we are given to understand the name and address of your firm.
承蒙布莱克先生的介绍，我们得知贵公司的名称和地址。 作者: 迪拜新闻网 时间: 2011-12-3 15:50
3. We are willing to enter into business relations with your firm.
我们愿意与贵公司建立业务关系。作者: 迪拜新闻网 时间: 2011-12-3 15:50
4. Your firm has been introduced (recommended, passed on) to us by Maple Company.
枫叶公司向我方介绍了贵公司。 作者: 迪拜新闻网 时间: 2011-12-3 15:50
5. Our mutual understanding and cooperation will certainly result in important business.
我们之间的相互了解与合作必将促成今后重要的生意。 作者: 迪拜新闻网 时间: 2011-12-3 15:50
6. We express our desire to establish business relations with your firm.
我们愿和贵公司建立业务关系。 作者: 迪拜新闻网 时间: 2011-12-3 15:50
7. We shall be glad to enter into business relations with you.
我们很乐意同贵公司建立业务关系。 作者: 迪拜新闻网 时间: 2011-12-3 15:50
8. We now avail ourselves of this opportunity to write to you with a view to entering into business relations with you.
现在我们借此机会致函贵公司，希望和贵公司建立业务关系作者: 迪拜新闻网 时间: 2011-12-3 15:51
9. We are now writing you for the purpose of establishing business relations with you.
我们特此致函是想与贵方建立业务关系作者: 迪拜新闻网 时间: 2011-12-3 15:51
10. Your desire to establish business relations coincides with ours.
你方想同我方建立业务关系的愿望与我方是一致的。
作者: 迪拜新闻网 时间: 2011-12-3 15:51
11. We specialize in the export of Japanese Light Industrial Products and would like to trade with you in this line.
鉴于我方专营日本轻工业产品出口业务，我方愿与贵方在这方面开展贸易作者: 迪拜新闻网 时间: 2011-12-3 15:51
12. Our lines are mainly arts and crafts.
我们经营的商品主要是工艺品。 作者: 迪拜新闻网 时间: 2011-12-3 15:52
13. We have been in this line of business for more than twenty years.
我们经营这类商品已有二十多年的历史了。作者: 迪拜新闻网 时间: 2011-12-3 15:53
14. Your letter expressing the hope of establishing business connections with us has met with approval.
来函收悉，得知贵方愿与我方建立业务关系，我们表示同意。 作者: 迪拜新闻网 时间: 2011-12-3 15:53
15. In order to acquaint you with the textiles we handle, we take pleasure in sending you by air our latest catalogue for your perusal.
为了使贵方对我方经营的纺织品有所了解，特航寄我方最新目录,供细阅。 作者: 迪拜新闻网 时间: 2011-12-3 15:53
16. Glad to see you in your company.
很高兴在贵公司见到您。 作者: 迪拜新闻网 时间: 2011-12-3 15:54
17. It’s only half an hour’s car ride.
只有半小时的车程。 作者: 迪拜新闻网 时间: 2011-12-3 15:54
18. Suppose we make it, say three o’clock tomorrow afternoon.
如果我们能去的话，那么就明天下午三点钟吧。
作者: 迪拜新闻网 时间: 2011-12-3 15:54
19. It would be very helpful if you could send us statistics on your sales.
如果你们能将你们的销售统计资料寄给我们，那可就太有帮助了。 作者: 迪拜新闻网 时间: 2011-12-3 15:55
20. We would like to ask you to kindly send us the related information.
我们希望你们能将相关资料寄给我们。 作者: 迪拜新闻网 时间: 2011-12-3 15:55
A: How do you do?
B: How do you do? Nice to meet you, Ms. Smith. I’m Jack Stevens from the Marketing Department. Here is my card.
A: It’s nice to meet you, Mr. Stevens.
B: Please call me Jack. Have a seat, please.
A: Thank you.
—你好！
—你好！很高兴见到你，史密斯小姐，我是市场部的杰 克·斯蒂文斯。这是我的名片。
—很高兴见到你，斯蒂文斯先生。
—就叫我杰克吧。请坐。
—谢谢。 作者: 迪拜新闻网 时间: 2011-12-3 15:55
[img]A: Ah, these are the machines we’re interested in. May we have a look at them?
B: Certainly. But they are in the showroom.
A: Is it far from here?
B: Not very far. It’s only half an hour’s car ride. Are you free now?
A: I will be free tomorrow aft- ernoon. Suppose we make it, say three o’clock to- morrow afternoon. Could you manage that?
B: Yes. I’ll pick you up at your hotel.
—啊，这些就是我们感兴趣的机器。我们能看看吗？
—当然可以了，但它们在展示厅里。
—离这里远吗？
—不是很远。只有半个小时的车程。你现在有时间吗？
—明天下午我有时间。假如我们能去的话，那就明天下午三点吧。你方便吗？ —可以。我会来酒店接你们的。 [/img]作者: 迪拜新闻网 时间: 2011-12-3 15:56
A: Good morning. My name is Mr. Brown. I’m from Australia. Here is my card.
B: Thank you. I’m pleased to meet you, Mr. Brown. My name is Kathy Perless, the representative of Green Textile Import and Export Corporation.
A: Pleased to meet you too, Ms. Perless. I travel a lot every year on business, but this is my first visit to your country. I must say I have been much impressed by your friendly people.
B: Thank you for saying so. Have you seen the exhibition halls? On display are most of our products, such as silk, woolen knitwear, cotton piece goods, and garments.
A: Oh, yes. I had a look yesterday. I found some of the exhib its to be fine in quality and beautiful in design. The exhibition has successfully displayed to me what your corporation handles. I’ve gone over the catalogue and the pamphlets enclosed in your last letter. I’ve got some idea of your exports. I’m interested in your silk blouses.
B: Our silk is known for its good quality. It is one of our tradi- tional exports. Silk blouses are brightly colored and beau- tifully designed. They’ve met with great favor overseas and are always in great demand.
-- 我们的丝绸以质量好著称。丝绸是我们的传统出口商品之一。丝绸女衫色彩鲜艳、设计美观，在国外很受欢迎，需求量一直都很大。 作者: 迪拜新闻网 时间: 2011-12-3 15:56
A: Some of them seem to be of the latest style. Now I’ve a feeling that we can do a lot of trade in this line. We wish to establish relations with you.
B: Your desire coincides with ours.
A: Concerning our financial position, credit standing and trade reputation, you may refer to Bank of Hong Kong, or to our local Chamber of Commerce or inquiry agencies.
B: Thank you for your information. As you know, our corporation is a state-operated one. We always trade with foreign countries on the basis of equality and mu- tual benefit. Establishing business relations between us will be to our mutual benefit. I have no doubt that it will bring about closer ties between us.
A: That sounds interesting. I’ll send a fax home. As soon as I receive a definite answer, I’ll make a specific inquiry.
B: We’ll then make an offer as soon as possible. I hope a lot of business will be conducted between us.
On the recommendation of your Chamber of Commerce, we have learned with pleasure the name and address of your firm. We wish to inform you that we specialize in the export of Chinese textiles and shall be glad to enter into business relations with you on the basis of equality and mutual benefit.
To give you a general idea of our products, we are sending you under separate cover a catalogue together with a range of pamphlets for your reference.
Please let us have your specific enquiry if you are interested in any of the items listed in the catalogue. We shall make offers promptly.
望尽快答复。作者: 迪拜新闻网 时间: 2011-12-3 16:00
1. Our buyers asked for your price list or catalogue.
我们的买主想索求你方价格单或目录。 作者: 迪拜新闻网 时间: 2011-12-3 16:00
2. Prices quoted should include insurance and freight to Vancouver.
所报价格需包括到温哥华的保险和运费。 作者: 迪拜新闻网 时间: 2011-12-3 16:01
3. I would like to have your lowest quotations C.I.F. Vancouver.
希望您报成本加运费、保险费到温哥华的最低价格。 作者: 迪拜新闻网 时间: 2011-12-3 16:01
4. Will you please send us your catalogue together with a detailed offer?
请寄样品目录和详细报价。 作者: 迪拜新闻网 时间: 2011-12-3 16:01
5. We would appreciate your sending us the latest samples with their best prices.
请把贵公司的最新样品及最优惠的价格寄给我们，不胜感激。 作者: 迪拜新闻网 时间: 2011-12-3 16:02
6. Your ad in today’s China Daily interests us and we will be glad to receive samples with your prices.
对你们刊登在今天《中国日报》上的广告，我们很感兴趣。如能寄 来样品并附上价格，不胜欣慰。 作者: 迪拜新闻网 时间: 2011-12-3 16:02
7. Will you please inform us of the prices at which you can supply?
请告知我们贵方能供货的价格。 作者: 迪拜新闻网 时间: 2011-12-3 16:02
8. If your prices are reasonable, we may place a large order with you.
若贵方价格合理，我们可能向你们大量订货。作者: 迪拜新闻网 时间: 2011-12-3 16:03
9. If your quality is good and the price is suitable for our market, we would consider signing a long-term contract with you.
若质量好且价格适合我方市场的话，我们愿考虑与你方签署一项长期合同。 作者: 迪拜新闻网 时间: 2011-12-3 16:04
10. As there is a growing demand for this article, we have to ask you for a special discount.
鉴于我方市场对此货的需求日增，务请你们考虑给予特别折扣。作者: 迪拜新闻网 时间: 2011-12-3 16:04
11. We would appreciate your letting us know what discount you can grant if we give you a long-term regular order.
若我方向你们长期订货，请告知能给予多少折扣，不甚感激。 作者: 迪拜新闻网 时间: 2011-12-3 16:04
12. Please quote your lowest price CIF Seattle for each of the follow- ing items, including our 5% commission.
请就下列每项货物向我方报成本加运费、保险费到西雅图的最低价 格，其中包括我们百分之五的佣金。 作者: 迪拜新闻网 时间: 2011-12-3 16:04
13. Please keep us informed of the latest quotation for the following items.
请告知我方下列货物的最低价格。 作者: 迪拜新闻网 时间: 2011-12-3 16:05
14. Mr. Smith is making an inquiry for green tea.
史密斯先生正在对绿茶进行询价。 作者: 迪拜新闻网 时间: 2011-12-3 16:05
15. Now that we have already made an inquiry on your articles, will you please make an offer before the end of this month?
既然我们已经对你们的产品进行了询价，请在月底前报价。 作者: 迪拜新闻网 时间: 2011-12-3 16:06
16. As a rule, we deliver all our orders within 3 months after receipt of the covering letters of credit.
一般来说，在收到相关信用证后三个月内我们就全部交货。 作者: 迪拜新闻网 时间: 2011-12-3 16:06
17. Please quote us your price for 100 units of Item 6 in your catalog.
请给我们提供你们产品目录册上100组6号产品的报价。 作者: 迪拜新闻网 时间: 2011-12-3 16:06
18. Those items are in the greatest demand in foreign markets.
那些产品在国外市场上的需求量很大。 作者: 迪拜新闻网 时间: 2011-12-3 16:06
19. Would you please quote me your prices for the goods?
你能报给我这些商品的价格吗？ 作者: 迪拜新闻网 时间: 2011-12-3 16:07
20. We have quoted this price based on careful calculations.
这个报价是我们在精打细算的基础上得出来的。作者: 迪拜新闻网 时间: 2011-12-3 16:07
A: Good afternoon. I am Mr. Brown, the Import manager of Atlantic Industries Ltd, Sidney, Australia. This is my card.
B: Good afternoon, Mr. Brown. My name is Mrs. Anderson, manager of the sales department.
A: Nice to see you, Mrs. Anderson.
B: Nice to see you too, Mr. Brown. Won’t you sit down?
A: Thank you.
B: What would you like, tea or coffee?
A: I’d prefer coffee if you don’t mind.
B: Is it your first trip to the Fair, Mr. Brown?
A: No, it’s the fourth time.
-- 下午好！我是布朗先生，是澳大利亚悉尼大西洋工业有限公司进口部经理。这是我的名片。
-- 布朗先生，下午好！我是安德森女士，销售部的经理。
-- 见到你很高兴，安德森女士。
-- 布朗先生，我也很高兴见到你，请坐。
-- 谢谢。
-- 你愿喝茶还是咖啡？
-- 如不介意请来杯咖啡吧。
-- 布朗先生，这是您第一次参加博览会吗？
-- 不，这是第四次了。
B: Good. Is there anything you find changed about the Fair?
A: Yes, a great deal. The business scope has been broadened, and there are more visitors than ever before.
B: Really, Mr. Brown? Did you find anything interesting?
A: Oh, yes. Quite a bit. But we are especially interested in your products.
B: We are glad to hear that. What items are you particularly inter - ested in?
A: Women’s dresses. They are fashionable and suit Australian women well, too. If they are of high quality and the prices are reasonable, we’ll purchase large quantities of them. Will you please quote us a price?
-- 那好吧。作者: 迪拜新闻网 时间: 2011-12-3 16:08
A: I’m glad to have the opportunity of visiting your corporation. I hope to conclude some substantial business with you.
B: It’s a great pleasure to meet you, Mr. Brown. I believe you have seen our exhibits in the showroom. May I know what particular items you’re interested in?
A: I’m interested in your hardware. I’ve seen the exhibits and studied your catalogues. I think some of the items will find a ready market in Canada. Here is a list of my requirements, for which I’d like to have your lowest quotations, C.I.F. Vancouver.
-- 我很高兴有这个机会参观你们公司。我希望能与您谈下大笔生意。
-- 很高兴见到您，布朗先生。我想您已经看过我们展示厅里的产品了。 可否知道您具体对哪些商品感兴趣？
-- 我对你们的五金产品感兴趣。我已看过你们的展示品并仔细看过你 们的目录册。我想其中的一些产品很快就能在加拿大畅销。这是我 所列的需求单，请给予最优惠的报价，温哥华到岸价。
B: Thank you for your inquiry. Would you tell us the quantity you require so that we can work out the offers?
A: I’ll do that. Meanwhile, could you give me an indication of price?
B: Here are our F.O.B. price lists. All the prices in the lists are subject to our confirmation.
A: What about the commission? From European suppliers I usually get a 3 to 5 percent commission for my imports. It’s the general practice.
B: As a rule we don’t allow any commission. But if the order is a substantial one, we’ll consider it.
A: You see, but I do business on a commission basis. A commission on your prices would make it easier for me to promote sales. Even two or three percent would help.
-- 这个问题我们可以以后再讨论作者: 迪拜新闻网 时间: 2011-12-3 16:08
A: When can I have your firm C.I.F. prices, that is to say, the final offer, Mr. London?
B: We’ll have them worked out by this evening and let you have them tomorrow morning. Would you be free to come by then?
A: Yes. I’ll be here tomorrow morning at 10.
B: Perfect. Our offer remains open for 3 days.
A: I don’t need that long to make up my mind. If your prices are agreeable and if I can get the commission I want, I can place the order right away.
B: I’m sure you’ll find our price most favorable. Elsewhere prices for hardware have gone up tremendously in recent years. Our prices haven’t changed much.
A: I’m glad to hear that. As I’ve just said, I hope to conclude some substantial business with you.
B: We shall be very pleased. Is there anything else I can do for you, Mrs. Anderson?
A: I’m buying for chain department stores in Canada. They are also interested in Egyptian carpets. Could you introduce me to the person in charge of this line?
B: Certainly, I’ll make an appointment for you with Mr. Jordan of the Egypt National Native Produce and Animal By-products Import and Export Corporation.